Team member telling you they are too busy? Confused?

Have you ever had that experience where you feel incredibly busy, but when you look around the office it seems like no one else is working as hard? Or perhaps worse, when you are the team leader and your team members tell you they could not possibly take on any more...

Have you just started a team, or about to?

Ever had that experience where your expectations for the team does not align with reality? Do you have a team that has descended into conflict and you are not sure how to improve it? Or is your team just not delivering what you need it to? If these problems sound...

Case Study on defining value

Last week I spent some time with a Australian government department in Canberra. Part of our discussion focused on how they define value. Interestingly, one of the biggest challenges for them was figuring out who their customer was. What really resonated for them was...