Influencing versus Manipulation

I love to ask people the question, what do you think is the difference between to Influence someone and to manipulate them? Many people are confused by the difference and think that influencing others is really just another word for manipulation. But there are some...

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Have you just started a team, or about to?

Ever had that experience where your expectations for the team does not align with reality? Do you have a team that has descended into conflict and you are not sure how to improve it? Or is your team just not delivering what you need it to? If these problems sound...

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Case Study on defining value

Last week I spent some time with a Australian government department in Canberra. Part of our discussion focused on how they define value. Interestingly, one of the biggest challenges for them was figuring out who their customer was. What really resonated for them was...

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